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So I had to wait 11 days to receive the replacement piece. But I didn't receive it until the following Monday. She told me the piece would likely ship on Tuesday, which it did. I told her what part I needed and she told me they would send it out. But I immediately got through to a customer service rep who was very friendly and helpful.
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When I called, an automated message informed me that they were experiencing a high call volume, so I expected a long wait. When considering Wayfair, take into account how much time it will take to receive an ordered item and add a couple of weeks to that in the event you need a replacement part.
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And for both, it took several days to get replacements. Two out of the eight items I ordered were either damaged or defective. I don't know why the request didn't go through, but because it didn't. I filled in the form and hit submit, which returned me to the login screen. Because I was assembling the drawer in the evening, it was too late to call, so I tried to request a replacement online. I still had a defective drawer front to deal with. After carefully studying the problem for about ten minutes, I decided to try a workaround, which fortunately did work. The second drawer would not align to screw the pieces together for reasons I could never figure out. The front of the first drawer was defective with misaligned parts, so I couldn't use it. When I assembled the beds, everything was problem-free until I got to the storage drawers for the queen bed. Each box actually came with spares, and a lack of hardware was never an issue.īecause you only have 30 days to report a problem and get it fixed for free, make sure to open your packages and check the contents upon delivery to make sure everything was included and nothing is broken. If something is missing, just file a report within 30 days of delivery and they will send those parts or hardware for free. Yes, they should send everything you need to assemble your furniture.
#WAYFAIR ORDERS PRO#
Review of the Ultenic U11 Pro Cordless Vacuum Cleaner Is assembly hardware included? Each bed took about two hours to assemble. Once I was confident I understood the instructions I put everything together. I then studied the assembly instructions and connected each part on paper to each item I had laid out on the floor. Before putting anything together, I verified that I had all the required hardware.
#WAYFAIR ORDERS FULL#
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